We want you to feel confident and radiant with your skincare journey. If you are not satisfied with your purchase, please review our return guidelines.
- Return Eligibility: You may request a return or exchange within 7 days of delivery. To be eligible, products must be in their original, sealed, and unused condition.
- Damaged or Incorrect Items: If you receive a product that is damaged or incorrect, please notify us within 48 hours of delivery with photographic proof. We will promptly arrange for a replacement or a refund.
- Process: Contact our support team with your order number. Once our team verifies the condition of the returned item, we will guide you through the next steps.
- Refunds: Approved refunds are processed within 10-15 working days via your original payment method (Bank Transfer, EasyPaisa, or Store Credit).
- Non-Returnable Items: For health, hygiene, and safety reasons, any skincare product that has been opened, unsealed, or shows signs of use cannot be returned or exchanged.